Privacy Policy

Last Updated: October 25, 2025

This Privacy Policy explains how we collect, use, and protect the personal information of our visitors, clients, authors, and workshop participants when using our website www.newphaces.com, make a purchase, submit a manuscript, or participate in any of our programs.

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We respect your privacy and are committed to keeping your personal and creative information safe.

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1. What Information We Collect

We collect personal and non-personal information in several ways, depending on how you interact with us.

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Information You Provide Directly

• Contact details: name, email address, phone number, and mailing address

• Billing and payment information (credit card details, billing address, etc.)

• Manuscripts, book proposals, or creative submissions

• Biographical details, photos, or author profiles you provide for marketing or publishing purposes

• Information submitted through forms, chat, email, surveys, or event registrations

• Workshop or course participation data (assignments, feedback, or session notes)

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Information Collected Automatically

• Internet Protocol (IP) address

• Browser type, device information, and operating system

• Website activity (page visits, time on site, and navigation paths)

• Cookies and analytics data that help us improve your experience

We do not collect sensitive data such as Social Security numbers or government IDs unless required for tax or payment processing purposes (for example, issuing author royalties or contractor payments).

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2. How We Collect Information

We collect information when you:

• Fill out a contact, submission, or registration form

• Make a purchase through our online store or pay for services

• Subscribe to our newsletter or mailing list

• Participate in an online workshop or coaching session

• Communicate with us by email, chat, or social media

• Visit or browse our website, where cookies and analytics tools automatically track usage data

Your personal information will be used only for the specific reasons outlined in this policy.

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3. Why We Collect Information

We collect both non-personal and personal information for the following purposes:

• To provide and operate our publishing, editorial, and coaching services

• To review and respond to manuscript submissions or project inquiries

• To deliver digital products, courses, and workshops you’ve registered for

• To process payments and send invoices or receipts

• To communicate with clients, students, and subscribers regarding updates, events, or new opportunities

• To maintain records of contracts, agreements, and client communications

• To improve our website, offerings, and customer experience

• To comply with legal, tax, and accounting requirements

We may also use aggregated (non-identifiable) data to study usage patterns or improve our offerings.

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4. How We Store, Use, Share, and Disclose Information

Our website is hosted on the Wix.com platform. Wix provides the online infrastructure that allows us to offer products, courses, and services securely.

Your data may be stored through Wix’s data storage, databases, and general applications. All data is stored on secure servers behind a firewall.

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Payments

All direct payment gateways offered by Wix and used by our company comply with PCI-DSS (Payment Card Industry Data Security Standards). These standards help ensure the secure handling of credit card information.

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Third-Party Services

We may share your information with trusted partners or services such as:

• Payment processors (e.g., Wix Payments, PayPal, Stripe)

• Email marketing providers (e.g., Wix Email, ConvertKit, Mailchimp)

• Event or workshop platforms (e.g., Zoom, Google Meet)

• Shipping and delivery services (if physical products are purchased)

These third parties only collect, use, and disclose your information as necessary to perform their designated functions and are bound by confidentiality agreements.

We do not sell, rent, or trade your personal data.

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Author and Client Confidentiality

Any manuscripts, book materials, coaching notes, or creative submissions shared with us are treated as confidential intellectual property. We do not share or distribute your creative work without written permission.

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5. How We Communicate With You

We may contact you to:

• Confirm transactions, orders, or workshop registrations

• Provide editorial feedback or service updates

• Share publishing or project milestones

• Send newsletters, marketing messages, or special offers (only with your consent)

• Request feedback, testimonials, or surveys

• Comply with legal obligations or resolve disputes

We may communicate via email, phone, text message, or postal mail.
You can unsubscribe from promotional emails at any time by clicking “unsubscribe” or contacting us at [Your Email Address].

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6. Cookies and Tracking Tools

We and our partners use cookies and similar technologies to:

• Improve your browsing and user experience

• Track website traffic and performance

• Remember login or cart information

• Deliver content and ads tailored to your interests

You can change your cookie preferences or withdraw consent at any time using the Cookie Consent Tool on our website.

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We use USERCENTRICS to manage cookie preferences and ensure compliance with data privacy regulations. For details about what data we collect through cookies, click “More Information” in our cookie banner.

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7. Retention of Information

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Provide our ongoing services

• Comply with legal and financial requirements

Manuscripts and project materials are stored securely and deleted or archived upon project completion, unless otherwise requested by the client.

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8. Withdrawing Consent

If you no longer want us to process your data, please contact us at newphacesinc@newphaces.com or send a written request to: Creekside Publishing, 6 S. Main St, Perry, NY 14530.

We will remove your information as allowed under applicable laws and agreements.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will take effect immediately upon posting on this page. Please review this policy periodically for the most current version.

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10. Contact Us

If you have any questions or concerns about our privacy practices or how we handle your personal or creative information, please contact us:

📧 newphacesinc@newphaces.com
📍 Creekside Publishing, 6 S. Main St, Perry, NY 14530
🌐 www.newphaces.com

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Creative Confidentiality Statement

We understand that every idea, story, and manuscript shared with us represents deeply personal work. All creative materials submitted to Creekside Publishing—including manuscripts, outlines, proposals, drafts, and notes—are treated as confidential intellectual property.

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We never share, distribute, or discuss client or author materials outside of our contracted team unless we have your explicit written permission. Files are stored securely and accessed only by the professionals directly involved in your project.

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Your words belong to you. Our role is to help bring them to life with care, respect, and professional integrity.

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